CTM Solutions

Hello everyone,

 

We are facing slowness in MediaCentral UX video p;ayback. The cache count is around 5,000 so I believe this is not a red flag, and I recently restarted our Media Indexer servers. Is there any other area to takle to diagnose?

 

Thanks.

Hello,

 

The cameraman is ingesting media in the Media Director and it appears to be in the Nexis, showing Online in Interplay Access. But when editors want to work with it in Media Composer it will appear to be offline.

BTW, Media Indexer ver. is 

2017.2.1.31439

Can Someone help?

 

Thanks.

Hi!

All users except the Administrators get the following error when closing out of bins ""Error updating markers to asset manager: Error message from the server: ‘Insufficient permissions.’ (0x89990301)". Any metadata updates are not updated to Production Managment. I believe the solve is somewhere in Interplay Administrator/User Managment but can not quite figure it out. 

Has anyone else encountered this? 

Hello Everyone,

 

We are using Interplay Production with 2 transcode service servers. The transcoding service is working manually, but the auto transcode stopped working. Also, I cannot "set auto transcode" for a folder.

I have restarted both transcode service servers and that did not fix things. All the serviced seem to be running fine. But transcode is working but auto transcode is not.

 

Can someone advise?

 

Thanks.

Hi all;

 

Just want to make sure I'm not going mad and that this is a bug.

My bulletins presenters want to know how to just "Skip to the good parts" in CloudUX when viewing rundowns on their iPads.

So instead of having to page through masses of empty stories before the next block of presenter text, the next page will just show the next story.

They're using Presenter mode, but this isn't working.

The setting's ticked in Settings.

 

Is this a known bug?

Is there anything I can do outside of the iOS app in iNews or CloudUX itself that might be able to help with this?

 

Thanks in advance!

 

Mat

Hi there,

i wonder if anyone else is actively using the iOS/or iPad App for Cloud UX.

just recently updated a few iPads and at least with iOS 15, playback does not seem to work.

whenever i try to play a clip or sequence i just get a (literally) jumping video screen in the app.

The Appstore lists iOS 13 as the last update - so is this End-of-life and no longer being updated?

Also no luck using mobile Safari or Chrome (but that was to be expected)

Hi,

 

This is my first post here and I'll be happy to have some hint/help regarding install of Newsroom Management Version 2021.7 on Centos 7.  

We are trying in test purposies to integrate Newsroom Management Version 2021.7 with MediaCentral and I have some problem with the installation of MediaCentral Newsroom Management (version 2021.7) 

on CentOS Linux release 7.9.2009. 

 

After all of necessary linux installation steps on wmware with partitioning and dedicated size of 130 GB for each database partition as /rp5 (/dev/sdb1) and /rp5backup (/dev /sdc1) 

every time after running "install" script - I get an error message saying " No database partitions found. " Please let me mention that requested database partitions are careful choosed 

and selected during failed installation.

After interrupted installation process, is a install process used to leave a file /etc/udev/rules.d/61-inews-storage.rules as:

 

SUBSYSTEM == "block", ENV {ID_SERIAL} == "", ATTR {partition} == "1", MODE = "0666", SYMLINK = "rp5"

SUBSYSTEM == "block", ENV {ID_SERIAL} == "", ATTR {partition} == "1", MODE = "0666", SYMLINK = "rp5backup"

 

During installation, udevadmin monitor reports the following:

 

#udevadm monitor -u

monitor will print the received events for:

UDEV - the event that udev sends out after rule processing

 

UDEV [168.800746] add / module / loop (module)

UDEV [168.800784] add / devices / virtual / bdi / 7: 0 (bdi)

UDEV [168.800829] add / devices / virtual / misc / loop-control (miscellaneous)

UDEV [168.815998] add / devices / virtual / block / loop0 (block)

UDEV [168.817102] change / devices / virtual / block / loop0 (block)

UDEV [168.821180] add / module / isofs (module)

UDEV [168.821297] add / kernel / slab / isofs_inode_cache (plate)

UDEV [168.825112] add / module / nls_utf8 (module)

UDEV [168.827994] change / devices / virtual / block / loop0 (block)

 

 

 

 

 

UDEV [495.511141] change /devices/platform/floppy.0/block/fd0 (block)

UDEV [495.512182] change / devices / virtual / block / loop0 (block)

UDEV [495.522227] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:0/0:0:0:0/block/sda (block)

UDEV [495.526068] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:0/0:0:0:0/block/sda/sda1 (block)

UDEV [495.526294] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb (block)

UDEV [495.528479] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:2/0:0:2:0/block/sdc (block)

UDEV [495.533381] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb/sdb3 (block)

UDEV [495.534620] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb/sdb1 (block)

UDEV [495.536584] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:2/0:0:2:0/block/sdc/sdc1 (block)

UDEV [495.537210] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb/sdb2 (block)

UDEV [495.573591] change /devices/pci0000:00/0000:00:07.1/ata2/host2/target2:0:0/2:0:0:0/block/sr0 (block)

 

/etc/fstab file, prior install on server look like:

# cat / etc / fstab

 

#

# / etc / fstab

# Created by anaconda on March 17 06:54:37 2022

#

# Available file systems, for reference, are maintained under '/ dev / disk'

# See man pages fstab (5), findfs (8), mount (8) and / or blkid (8) for more information

#

UUID = 1c560291-c3e8-43d2-801e-15a71bd17464 / ext4 default values ​​1 1

UUID = 6d8525e8-a649-4d40-803a-2e2ffaedb2b8 / boot ext4 default values ​​1 2

UUID = c6545306-c59e-4ffe-9eae-ead2eda0f79b / rp5 ext4 default values ​​1 2

UUID = 648a541d-008d-4680-9a81-424d83724050 / rp5backup ext4 default values ​​1 2

UUID = 0e6537ff-7c0b-46fe-ac6f-35ce5deb5d86 swap swap standard 0 0

 

and partitions look like:

# lsblk -b

NAME MAY: MY RM SIZE RO TYPE MOUNTING POINT

fd0 2: 0 1 4096 0 disk

sda 8: 0 0 53687091200 0 disk

Dasda1 8: 1 0 53686042624 0 del /

sdb 8:16 0 150323855360 0 disk

├─sdb1 8:17 0 139586437120 0 del / rp5

Dsdb2 8:18 0 524288000 0 del / boot

Dsdb3 8:19 0 8589934592 0 del [SWAP]

sdc 8:32 0 150323855360 0 disk

Dsdc1 8:33 0 139586437120 0 del / rp5backup

sr0 11: 0 1 1073741312 0 rom

loop0 7: 0 0 3094564864 0 loop / media

 

 

I'll be really happy to have some help with this issue.

regards

G.J

**URGENT NOTICE**

Hello MediaCentral | Cloud UX Users. Read This Important Information about Chrome v100 Update. You'll need to take action before March 29.

Avid is proactively reaching out to make our customers aware of a potential issue and prevent any potential business interruption for users of Google’s Chrome browser and some Avid products.

On March 29, Google will be updating Chrome to version 100. MediaCentral | Cloud UX, MediaCentral | Sync, and Avid Editorial Management customers planning to implement this version may encounter an issue when logging in through their web browser. For full details and actions that you must take BEFORE March 29 to ensure continuity, please read this MediaCentral and Chrome100 Knowledge Base article (link below). If you want real-time updates and guidance as this situation unfolds, then subscribe to that article. (Select “Subscribe” under the “Tools” menu on the right navigation bar. By entering your name and email you will be notified each time the article is updated.)


Note that this issue affects the Welcome screen only. If you apply a workaround (as documented below), all other functionality is normal after signing into the system. Additionally, all MediaCentral Panels that connect to the Platform are not affected. Detailed info: https://avid.secure.force.com/pkb/articles/en_US/faq/Chrome-v100-issues

**UPDATE**

24 March, 2022 Regarding v.100 Chrome for Avid customers using the following products:

- MediaCentral | CloudUX
- Avid Editorial Management
- MediaCentral | Sync customers

(This does NOT affect MediaCentral UX customers. Only CloudUX running Chrome.)

IMPORTANT: Unless you have Chrome auto-updates disabled you need to take action before 29th of March.

UPDATE -- MediaCentral | CloudUX patches for 2020.4 and higher are released and in the download center.

UPDATE -- Avid Editorial Management v2020.11.3 patch has been released and is in the download center.

If you subscribe to the Knowledge Base article [HERE], you'll get updated immediately when new info becomes available. Patches are cumulative, so if the CloudUX system is not already on the latest patch level, the patch will deploy the v100 fix as well as other missing bug fixes. 

IMPORTANT: If you have no time to do a patch upgrade, or if there is no patch update available for your version of CloudUX, Editorial Management: An additional risk mitigation method has been documented. This will allow Domain administrator to change the version string of Google Chrome back to v99 centrally and thus might be preferrable for larger sites then the shortcut method. Please see the Avid MediaCentral Cloud UX .pdf [HERE] for details.

If there are open questions, please feel free to open a Customer Support Ticket via the Salesforce Web Portal. Please start the subject line with “v100 Chrome” -- or email me directly at chris.bove@avid.com and I can get the right people to assist you.

Wondering if anyone has had success with Media Composer | Cloud Remote beyond Media Composer 2018.12.x? If you have, would you mind sharing what versions of Media Composer, Production Management, Cloud UX, Delivery and Production Management Client bits are working? Thanks! Ron

Hi all,

 

Just wondering if there's a way to change an MC|Ultimate install into and MC|Enterprise install. Basically, I'm migrating from standard licensing solutions to using MCUX, and would like to do it without reinstalling all of my clients if possible.

 

Our MCUX server is up and running and can be seen by all the clients. I have tried running the AMCEAdminToolEnvVar-PC.ps1 script in the "Media Compsoer Enterprise" folder in Program Files with no luck. Now MC doesn't seem to even get the the splash screen.

I have also tried tried changing FQDN to IP and no luck.

Is this possible?

 

Many thanks,

James