CTM Solutions

Is this the place to ask a tech question about EOD's capabilites?

If so, I need to know if EOD allows for external video output to a "client" monitor? Please say yes.

Hi,

We are using the CTMS API to issue STP jobs in one of our custom workflows. This works most of the time, but in about 10% of the cases the STP job fails immediately after it starts with the following error:

Remote STP process failed: net.nxn.JXDK.AuthentificationFailedException: Username or password is invalid.; Username or password is invalid. (in "started" phase).

We have looked in the logs of the MediaCentral Distribution Service to find the job, and in the STP Service logs we see the error of the failed job. The properties of the mseUser and msePassword for failed jobs are not correct, it seems that a (random?) user is for some reason associated with ths STP job resulting the job to fail. FYI we are using a dedicated service account to authenticate against the CTMS API, but the property of the mseUser in the failed jobs is a 'regular' user. Successful jobs have the dedicated service user mseUser/msePassword associated with them.

Any clues anyone? Where can I find the logging on the CTMS side for incoming STPjob requests? We are using the following API endpoint for the creation of STP jobs:

apis/avid.pam.stp;version=1;realm={_avidConfig.RealmId}/submitSTPJob

Thanks, Rick

12/14/2021 | Updated Notice: Avid Security Guidelines & Best Practices for Dealing with Virus Threats 

As indicated 12/10/2021, Avid is aware of the recently reported Apache Log4j RCE vulnerability.  

Please reference the following Knowledge Base article on this subject which includes a new document that addresses Avid's position on various products.

https://avid.secure.force.com/pkb/articles/en_US/troubleshooting/en239659

We encourage our customers  to subscribe to this article by selecting Subscribe located under the Tools menu on the right navigation bar.  By entering your name and email you will be notified each time the article is updated.

Questions, let me know.

Marianna

12/10/2021 - Important Notice

Avid is aware of the recently reported Apache Log4j RCE vulnerability.

CVE-2021-44228 - https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228

We are evaluating how it impacts our systems.

Please monitor this channel for further updates.

Thank you

Marianna

Hi everyone.

I hope you're all healthy and safe

I would like to understand if using media central in aaf check-in (https://developer.avid.com/ctms/howto/how_to.html) is only possible to upload .AAF files, or do they accept any other type of file, for instance .mxf?

I tried to search everything about this and I couldn't find anything that was relative to the types of files that it was possible to upload via API.

(I wonder if anywhere in the documentation it states what kind of files you can upload)

Thanks in advance! 

Cheers

Hi everyone.

I hope you're all healthy and safe

I would like to understand if using media central in aaf check in (https://developer.avid.com/ctms/howto/how_to.html) is only possible to upload .AAF files, or do they accept any other type of file, for instance .mxf?

I tried to search everything about this and I couldn't find anything that was relative to the types of files that it was possible to upload via API.

(I wonder if anywhere in the documentation it states what kind of files you can upload)

Thanks in advance! 

Cheers

Media Central Send to Playback;

When I watch the interplay production and transfer status, it gets stuck at 25%. and gives the following errors

(Remote STP operation failed: Export of temporary file failed. Send Play will not continue. ("Long waiting for GOP export").

(Remote STP operation failed: Exception: Composition contains offline media. (in "long GOP export pending" phase).

(https://avid.secure.force.com/pkb/articles/en_US/troubleshooting/Troubleshooting-MediaCentral-UX-Send-to-Playback)

even if I do the necessary solutions from here, it does not fix. Is there a definitive solution to this problem?

Hi,

We have a MCCUX v2020.9.10. I just wanted to clarify things and understand how MCCUX works. 

Please confirm if the behavior is normal:

1. playing back media for the first time takes 7-20 secs before the actual playback.

2. when you logout and relogin to MCCUX browser w/o closing Chrome, using the same account, the media you played will again cache/load for 7-20 secs. 

Is that the normal behavior of playback in MCCUX? Actually some media took more or less a minute to play. This only happens if you play the media for the first time. 

Any inputs is very much appreciated.

Thank you.

Regards,

Neil 

From some moment newly created ingest profiles from both mcux/admin and Ingest engine server does not appear in MCUX user interface. Profiles themselves are created and working correctly in both mcux/admin and Ingest engine server. MCUX and Ingest engine server correctly syncing number of available profiles including newly created. The problem is that in Ingest App I have a limited number of previously created profiles. When I uncheck Show in Job Bulder checkbox the profile disappears from Ingest App in user interface, but when I check it back or create new profile with checked box it does not appear in Ingest App. So what service or pod in central should I check to resolve issue?

MediaCentral | Streams Webinar coming ths week.

Check out the  Avid Pro Video & Film Events and Webinar forum for scoop on this great event.

Marianna