CTM Solutions

Hi All,

After almost a year of going back and forth with Avid on the new 2022 LTM policy, being no backwards compatibility with previous versions. which results in the need for forklift upgrading of mediacentral production + cloud UX + Media composer + iNews, Avid Graphics systems, which has practical problems regarding the amount of work needed in a short time and the risks involved if a problem is encountered, but mostly any compatibility issue, being Avid hardware and software or 3rd party hardware software blocking an upgrade of an entire system, I believe the time has come to put a post out here (also) asking on how other users/technicians/acsr's/resellers are dealing with this.

Over the past 2 years the amount of Mediacentral, Media composer, Nexis,etc... updates that caused minor and mayor issues were of an amount that the Mediacentral production customers in our market were either partially rolled back or stayed on 2018.x.x versions. As a result some systems use a mix of versions, typically Media composer 2018.12.15 against Mediacentral production 2021.x products which function and are more or less supported by Avid.

But its the experiences of the past 2 years, trying an update, finding one or more issues, engaging with support, waiting for a fix, etc.. that make customers (and us resellers) very sceptical about upgrading into a 2022 version.

As time progresses, fixes for problems found in 2020/2021 versions are ONLY ending up in mediacentral production and cloud UX 2022 versions while Media composer 2020 and 2021 are still being maintained. (The latest patch for Media composer, 2020.12.7 coming soon). And this increases the pressure to upgrade relative to previous versions. 

My questions to the Mediacentral production (Interplay) users in the community are:

- Are you able to follow the new LTM compatibility rules to the letter or do you apply a pragmatic approach, meaning upgrading product by product and temporarily using a unsupported setup prior upgrading other products?

- Have the 2022 mediacentral versions reached a point that they are 99.xx% stable and can be deployed with 'ease of mind'? 

- If you find an issue do you roll back a whole system (if possible/supported) or do you accept running an unsupported setup for a period of xx months (as long as it takes to develop and roll out a fix)?

- Are you using (virtual) replicas of a setup in a lab to test an upgrade prior rolling it out in a production environment?

The 'big' question:

- How do you deal with Avid in this? Obviously you engage with Avid support, but do you ask assistance from Avid services and sales?

Thanks for any feedback from a reseller tech getting desperate.

Hello,

 

We are working in an Interplay and Nexis environment, and I feel the uptime for our servers is too high. I was wondering what would be the best practice and sequence to restart the system servers. Our PAM servers are: Interplay Engine, Lookup server, Production Services server, Transfer server and Media Indexer. We also have couple of servers for the Archive services. The Interplay Engines are connected to dedicated database.

 

Thanks.

Dear Avid,

Making a mistake not checking NOMI weight this morning while adding a media indexer to a NOMI I caused a deletion of all existing storage locations. This was relatively quickly fixed by re-importing a backup of the locations and a rescan.

However would it be possible to include a message when adding a node with a higher weight to a NOMI saying:

This node will be added to the NOMI but has a higher weight. Do you want to keep the storage locations of the existing media indexers or use the storage locations on this media indexer? And of course keep the existing media locations according to the answer given.

Thanks.

 

 

 

Hello everyone,

 

We are facing slowness in MediaCentral UX video p;ayback. The cache count is around 5,000 so I believe this is not a red flag, and I recently restarted our Media Indexer servers. Is there any other area to takle to diagnose?

 

Thanks.

Hello,

 

The cameraman is ingesting media in the Media Director and it appears to be in the Nexis, showing Online in Interplay Access. But when editors want to work with it in Media Composer it will appear to be offline.

BTW, Media Indexer ver. is 

2017.2.1.31439

Can Someone help?

 

Thanks.

Hi!

All users except the Administrators get the following error when closing out of bins ""Error updating markers to asset manager: Error message from the server: ‘Insufficient permissions.’ (0x89990301)". Any metadata updates are not updated to Production Managment. I believe the solve is somewhere in Interplay Administrator/User Managment but can not quite figure it out. 

Has anyone else encountered this? 

Hello Everyone,

 

We are using Interplay Production with 2 transcode service servers. The transcoding service is working manually, but the auto transcode stopped working. Also, I cannot "set auto transcode" for a folder.

I have restarted both transcode service servers and that did not fix things. All the serviced seem to be running fine. But transcode is working but auto transcode is not.

 

Can someone advise?

 

Thanks.

Hi all;

 

Just want to make sure I'm not going mad and that this is a bug.

My bulletins presenters want to know how to just "Skip to the good parts" in CloudUX when viewing rundowns on their iPads.

So instead of having to page through masses of empty stories before the next block of presenter text, the next page will just show the next story.

They're using Presenter mode, but this isn't working.

The setting's ticked in Settings.

 

Is this a known bug?

Is there anything I can do outside of the iOS app in iNews or CloudUX itself that might be able to help with this?

 

Thanks in advance!

 

Mat

Hi there,

i wonder if anyone else is actively using the iOS/or iPad App for Cloud UX.

just recently updated a few iPads and at least with iOS 15, playback does not seem to work.

whenever i try to play a clip or sequence i just get a (literally) jumping video screen in the app.

The Appstore lists iOS 13 as the last update - so is this End-of-life and no longer being updated?

Also no luck using mobile Safari or Chrome (but that was to be expected)

Hi,

 

This is my first post here and I'll be happy to have some hint/help regarding install of Newsroom Management Version 2021.7 on Centos 7.  

We are trying in test purposies to integrate Newsroom Management Version 2021.7 with MediaCentral and I have some problem with the installation of MediaCentral Newsroom Management (version 2021.7) 

on CentOS Linux release 7.9.2009. 

 

After all of necessary linux installation steps on wmware with partitioning and dedicated size of 130 GB for each database partition as /rp5 (/dev/sdb1) and /rp5backup (/dev /sdc1) 

every time after running "install" script - I get an error message saying " No database partitions found. " Please let me mention that requested database partitions are careful choosed 

and selected during failed installation.

After interrupted installation process, is a install process used to leave a file /etc/udev/rules.d/61-inews-storage.rules as:

 

SUBSYSTEM == "block", ENV {ID_SERIAL} == "", ATTR {partition} == "1", MODE = "0666", SYMLINK = "rp5"

SUBSYSTEM == "block", ENV {ID_SERIAL} == "", ATTR {partition} == "1", MODE = "0666", SYMLINK = "rp5backup"

 

During installation, udevadmin monitor reports the following:

 

#udevadm monitor -u

monitor will print the received events for:

UDEV - the event that udev sends out after rule processing

 

UDEV [168.800746] add / module / loop (module)

UDEV [168.800784] add / devices / virtual / bdi / 7: 0 (bdi)

UDEV [168.800829] add / devices / virtual / misc / loop-control (miscellaneous)

UDEV [168.815998] add / devices / virtual / block / loop0 (block)

UDEV [168.817102] change / devices / virtual / block / loop0 (block)

UDEV [168.821180] add / module / isofs (module)

UDEV [168.821297] add / kernel / slab / isofs_inode_cache (plate)

UDEV [168.825112] add / module / nls_utf8 (module)

UDEV [168.827994] change / devices / virtual / block / loop0 (block)

 

 

 

 

 

UDEV [495.511141] change /devices/platform/floppy.0/block/fd0 (block)

UDEV [495.512182] change / devices / virtual / block / loop0 (block)

UDEV [495.522227] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:0/0:0:0:0/block/sda (block)

UDEV [495.526068] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:0/0:0:0:0/block/sda/sda1 (block)

UDEV [495.526294] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb (block)

UDEV [495.528479] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:2/0:0:2:0/block/sdc (block)

UDEV [495.533381] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb/sdb3 (block)

UDEV [495.534620] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb/sdb1 (block)

UDEV [495.536584] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:2/0:0:2:0/block/sdc/sdc1 (block)

UDEV [495.537210] change /devices/pci0000:00/0000:00:15.0/0000:03:00.0/host0/target0:0:1/0:0:1:0/block/sdb/sdb2 (block)

UDEV [495.573591] change /devices/pci0000:00/0000:00:07.1/ata2/host2/target2:0:0/2:0:0:0/block/sr0 (block)

 

/etc/fstab file, prior install on server look like:

# cat / etc / fstab

 

#

# / etc / fstab

# Created by anaconda on March 17 06:54:37 2022

#

# Available file systems, for reference, are maintained under '/ dev / disk'

# See man pages fstab (5), findfs (8), mount (8) and / or blkid (8) for more information

#

UUID = 1c560291-c3e8-43d2-801e-15a71bd17464 / ext4 default values ​​1 1

UUID = 6d8525e8-a649-4d40-803a-2e2ffaedb2b8 / boot ext4 default values ​​1 2

UUID = c6545306-c59e-4ffe-9eae-ead2eda0f79b / rp5 ext4 default values ​​1 2

UUID = 648a541d-008d-4680-9a81-424d83724050 / rp5backup ext4 default values ​​1 2

UUID = 0e6537ff-7c0b-46fe-ac6f-35ce5deb5d86 swap swap standard 0 0

 

and partitions look like:

# lsblk -b

NAME MAY: MY RM SIZE RO TYPE MOUNTING POINT

fd0 2: 0 1 4096 0 disk

sda 8: 0 0 53687091200 0 disk

Dasda1 8: 1 0 53686042624 0 del /

sdb 8:16 0 150323855360 0 disk

├─sdb1 8:17 0 139586437120 0 del / rp5

Dsdb2 8:18 0 524288000 0 del / boot

Dsdb3 8:19 0 8589934592 0 del [SWAP]

sdc 8:32 0 150323855360 0 disk

Dsdc1 8:33 0 139586437120 0 del / rp5backup

sr0 11: 0 1 1073741312 0 rom

loop0 7: 0 0 3094564864 0 loop / media

 

 

I'll be really happy to have some help with this issue.

regards

G.J