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Avid Interplay
Forum where professionals can discuss the Interplay Family of Products such as Interplay | Production, Interplay | MAMM and Interplay | Production Services
  • Subsequence markin/markout WS API


    I created three subsequences from a sequence with different mark-in and mark-out. The interplay API FindRelatives when called on the subsequences gives the list of referring masterclips. I do not get any specific timecode related information through which i can verify specific content of a subsequence, so my QC (quality checking) tool does a qc of the entire content.

    Is there an Interplay WS API with which I can get to know only information related to the sub-sequence? 



  • Hooray Interplay 2017.2 is out!

    Joy of joys. Interplay 2017.2 (what happened to .1?) is out and can be downloaded from the download center.


    Knowing from support reps on open cases this release is supposed to include long awaited fixes, the readme is downloaded and opened with a feeling similar as to opening gifts from under the christmas tree. Quickly quickly scroll through the index for the chapter:

    'Fixed in 2017.2'.

    but... Sad

    Nada. No info on new fixes whatsoever. Only the previous fixes of 3.8 and further back.

    I'm going outside to count the raindrops falling from the sky...



  • New Assist client can't see media

    We have an ISIS/Interplay system with roughly 20 editing clients and a similar number of Assist clients, all of which work fine and have done so for years.

    We are attempting to add a new Assist client.  I have installed the ISIS client, the Framework, Access, and then Assist.

    ISIS works fine.  When I run Assist, I get "Could not connect to the Media Indexer".  (and as expected, it comes up anyway and lists all the media and shows the headframes, but if you try to play it, it's all MEDIA OFFLINE)

    Sure enough, if I go into Avid Service Configuration and try to restart the Media Indexer service...  it isn't there. 

    I can't figure out how to get this service installed. 



  • ConvertToAAF() not implemented for this component type


    I get this error checking in a master sequence, and have traced it back to a couple of clips in used in the sequence. MXF on storage seems fine, no discernable difference between these two masterclips transcoded from P2 to XDCAM and the rest of the material from the same card. These clips were checked into Interplay the first time by an ingest account, but are the only 2 that won't checkin from the sequence they are used in by the editor. It's not a rights issue, but something to do with the type of file (according to the error).

    Should also mention, I can find the assets as references, but the original master clips are not in any bin.

    I tried dropping the master to a new sequence, and sequence repair in console - but only mixdown or transcode of the clips seems to get the sequence into Interplay.

    There is no AMA here either - so why does the ConvertToAAF() function not work for this component type? as ref only clips seem to link up fine in AAF everywhere else.



  • Keeping a project on 2 Avids in 2 locations in sync


    We will have 2 editors in different countries (12 hour time difference) working on the same movie. Editor and assistant editor. They will never work on the movie at the same time, however we would like to keep the project in sync in both locations so the one editor can pick up where the other editor left off.

    Is this possible with Avid or does this require extra software? If yes how?

    Thank you very much.

  • Media Director ingest for DNX 36 & Dailies bins

    Hello, I'm working with Media Director and MCUX and attempting to establish the correct workflow for a variety of sources. Standard raw footage can be ingested just fine and converted to a proxy and edited with in MCUX. I'm also able to consolidate DNX media (as source) and create proxies as well.

    I'm trying to establish a workflow in the cases where we receive an outside vendor's bins and lo-res DNX dailies (DNX 36) and how to run it through Media Director so that it can also be played in MCUX and eventually edited with in Media Composer while maintaining the original metadata. Of course this would entail matching back to the higher resolution at a later time for finishing.

    I'm unable to get Media Director to process the DNX 36 media. I get a variety of errors, depending on the profile I've been using of course. Mainly Media Director tells me "there are no clips in this volume" or this:

    "Error #1 occurred in GetVolumeInfo:
    Job 0b42c2df-8d52-421c-88d5-c525f65f09f1 failed on MediaRewrappingWorker_SLMDIR01_4 or cannot be monitored. 
    Reason: Avid.MediaRewrapping.MediaWrapper.MediaWrapperException: src\MediaProcessor\AMA\AMAVolumeInfoExtractor.cpp, 435: volumeHandler: Could not find volume handler for specified path.
    at Avid.MediaRewrapping.MediaWrapper.VolumeInfoExtractor.Execute()
    at Avid.MediaRewrapping.Worker.WrapperJobProcessor.Execute()"


    Versions are:

    Media Director: 1.4

    Interplay: 3.6.1

    MCUX: 2.9.1 Any help would be greatly appreciated. Thank you
  • Is anyone using veeam to backup interplay engine?

    As the title states: Is anyone using veeam to backup interplay engine and database? Clustered or standalone?

  • upgrade Avid interplay server from 3.4.0 to 3.8

    Dears i need your help,

    I'm planning to update interplay server from version 3.4.0 to 3.8 , is it possible or should i go through another lower version ?

    the upgrade procedure is it just uninstall the old versions then restart and install the new one ?

    Thank you very much.

  • Moving Media from Standalone drive to Interplay

    We have a situation where I am editing remotely away from the main post-production facility on a standalone Mac MC 7 not on interplay.    I often ingest most of the project media on this system to local drives.  I then need to travel to the post production faciility and get the media onto the interplay system there so that multiple editors can work with the media.  The interplay system is also MC 7 but PC.

    Generally I have been connecting the external drive containing the media to one of the interplay workstations and copying the MXF files at the desktop level from the external drive to the ISIS workspace.  Then copying the bins over as well to the project folder (which resides on a different workspace) But we have been noticing that for every 30 or 40 hours of video copied this way, we get a handful of offline files.  Often it is part of a clip - for instance the audio will be online but the video is offline.

    After looking at the ISIS workspace and comparing it to the external drive it can be determined that in fact the files were not copied when the bulk copy happened.  But when those individual files are selected on the external drive and copied to the workspace, they appear on the workspace - for a short time - but upon restart, they are gone - no longer on the workspace.  the file count of the folder being copied to on the interplay workspace is well under 5,000 files.

    Does anyone have any idea why some files don't seem to "stick" when copied this way?  And secondly, is there a better workflow for moving media onto an Interplay system from a remote system (cloud option not possible due to cost and setup)


  • offline media


    I have avid airspeed records media files and transfer it to avid interplay , when i connect to interplay ingest from media composer some meida are offline , but airspeed show to me transfer done for offline files !

    Any help ?

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