CTM Solutions

Hello,

I need to create an AAF or a EDL file for color correction? 

Which method should I do? What have I to do for doing color correction after have edited the footage? Do you have a video to share so I can see the whole process from it?

Thank You

Hello,

when I try to ScriptSync the computer gets stuck on "indexing" after 10 minutes still stuck, I try to cancel and Avid crashes.

I try to do the same process from another computer on the same script and same footage and now it works.

What should I do to get it work on the main computer?

Regards,

Peter

I have uninstall Media composer (dongle) from my old computer without deactivating  Symphony option. since  Symphony option. was purchased separately and activation was done online and I forgot to deactivate. Now I have installed MC Dongle version with no problem but getting eerror 101 when want to activate option on new conputer. please advise.

It's like this, I'm a rookie editor in China, and I recently encountered a problem, the 5.1 audio files sent by the other party are separated, as shown in the picture. C, L, R, Ls, Rs, Lfe

How should I export in Media Composer, but the timeline is A1, A2, A3, do I need to adjust the spatial position of each audio in the audio mixer?

What does Lfe represent and how should I choose?

Who can help me! ! !

Thank you very much, I used Google to translate this article, I don’t know if you can understand it

The last couple versions of AMC have had a weird quirk on both my 2021 M1 Max 16" MBP with 64GB RAM and 2019 Mac Pro 16-Core 3.2 GHz with 160 GB RAM, an afterburner card, and the Radeon Pro W5700X with 16GB of GDDR6 memory.

First of all, when I use PhraseFind, double-clicking to open a clip opens (if it's not already open) or moves (if the bin is already open) the clip's bin out of their container, tabs, or even sometimes floats a new binned container. It's so inconsistent and weird that it would even move an open bin.

Second, it loads the clip into the source bin but will only let me play it maybe 30% of the time. I'll load it up and expect to be able to hit spacebar and play the clip as I always have in the past but it doesn't play. Maybe 60% of the time it'll play if I double-click to open the clip from the Find window again but that's such an odd issue.

So between the bins going all over the place and the clips not playing consistently, I have become disillusioned with PheaseFind and Media Composer as of late. I have checked my bin, composer, and general settings, created new user profiles, etc. but it still seems to be an issue.

Has anyone else seen this or can they confirm their system is doing something similar? Or, is there a better PhraseFind workflow?

Bonus point - I would LOVE to be able to create a stringout from the PhraseFind Find window. Let us dial in the pre and post-roll for the clips (mayb e 3 seconds on each side) and let us string them all out on a timeline like we can from a bin.

Hello!

I need to create custom .raw graphics for PlasmaWipe. Is there a Mac compatible image editor to export/save in .raw, other than Adobe's?

Thank you!

Question: My copy of 7.1.3 has been working on Mac OS10.12.6 perfectly since 2019. 

Now, suddenly, Avid have removed the function of my Activation Code. Sibeliuys crashes every time upon launch. I have now wasted 9 days with Customer Support, who either cannot or refuse to read a compete analysis, including a screen grab of all that fails. When I send a repeat request in the hope that somebody else might read it, all I get is "goodbye, you have already got a case number". 04333082. I am both disgusted with the deliberate lack of response, and angry that the recommended Avid systems altogether fail to work. 

They have now sent me 7 times the same set of 're-register offline' instructions that DO NOT WORK, and somebody called Alex(is) fails to answer, but leaves me locked out in the cold for days at a time, but then repeats the same questions, that have been answered if only he would read.

1) Why cannot Avid restore functionality? Why should I be expected to do so myself?

2) Having wasted several days in eliminating Avid Link and replacing Application Control (the supplied version failed to work), I now find that 

A) Licence Control = Product Registration tells me "unable to verify / look up Activation ID". But Avid now tell me that this is a glitch: "merely close the page and all should work". If only!

B) "Activation Failed, please contact Representative." But they do nothing about it!

C) Repeated instructions: "download the .bin  file to activate. YET THIS CAN ONLY BE USED ONCE"! So what are you supposed to do when repeated fresh downloads fail 7 times!?

D) It is impossible to contact the company, since there is no phone support without an unneeded contract, and all web pages lead you round in deliberately closed circles. 

This is disgusting, unacceptable 'customer support', and there is no way of putting matters right if 1) Avid has made the Application number invalid and 2) nobody will answer intelligently.

E) To confuse matters further, Avid now tells me that Sib. 7.1.3 is not supported by OS 10.12.6 – although this has been working perfectly since 2019.

HELP PLEASE! Does anybody at Support read this, or can readers here please prove more able and willing than Support. Your help will be much appreciated. Thank  you in advance.

Hi everyone. After the installation of MC version 2021.12 the Symphony option disappeared.

In Avid Link it is enabled but not installed (but already installed on computer).

Also when I start the program it tells me "no options".

How do I go about getting the software to re-detect Symphony?

Thank you.

I did a clean install of Big Sur and migrated from Mojave where MC and PhraseFind was working fine. Then I clean installed MC. Now, the splash screen does not list PhraseFind as an option anymore and, although Avid Link shows PhraseFind is "Activated" it is not working at all. Deactivating and reactivating makes no difference. Any suggestions?

(I would also note that background transcodes were not working either but manually giving TranscodeServiceWorker.app full disk access got it working again. It seemed to be a permissions problem where the app was not permitted to write to the startup drive because OS Catalina and beyond locked down the permissions.)

After upgrading from 2018.6 to 2021.12 I can now longer launch Avid. I had installed Davinci during this time. Could this have an affect. I've uninstalled both programs and installed only the Avid MC but still hs same issue.

Also have upgraded to Catalina 10.15.7

I'm using an iMac Retina 5K 27in 2019

3.6 Ghz 8 Core Intel Core i9

Radeon Pro 580X 8GB