FAQ : Boitiers I/O & Avid

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altVoici ci-dessous une liste des questions souvent posées concernant les boîtiers d'entrées / sorties compatible avec les applications de montage Avid Media Composer, NewsCutter, Symphony, dernières générations.



Avid – Open I/O

Avid Open I/O allows third-party manufacturers to develop their own plug-in for their hardware to function with Media Composer, Symphony and NewsCutter. They can now bring Avid video editing compatibility to their hardware I/O cards and devices. We’re working closely with each to get their hardware certified.

This first version of the Avid Open I/O does not contain the full feature set of the Nitris DX or Mojo DX. The certified plug-ins from hardware vendors will not be able to support the following set of features within the Avid editing application for this first release. Avid is continuing to develop the following functionality into the Open I/O.
 

Features not included in the first version of the Avid Open I/O:
 

Changes in Media Composer 6.0.3, Symphony 6.0.3, and NewsCutter 10.0.3 and above
 

 

 
Third-party manufacturers will host their own webpage for detailed information about the compatibility with their hardware I/O and Avid editing applications.  These pages will also have easy access to the supported Open I/O plug-in installers.
 

                             

Third-party manufacturers will host their own webpage for detailed information about the compatibility with their hardware I/O and Avid editing applications. These pages will also have easy access to the supported Open I/O plug-in installers.

 

AJA

· AJA Webpage (Plug-In Installers, List of Supported Hardware & Other Compatibility Information)

· Avid Knowledge Base: AJA FAQ

                     

Blackmagic Design

· Blackmagic Design Webpage (Plug-In Installers, List of Supported Hardware & Other Compatibility Information)

· Avid Knowledge Base: Blackmagic Design FAQ

 

Bluefish444

· Bluefish444 Webpage (Plug-In Installers, List of Supported Hardware & Other Compatibility Information)

· Avid Knowledge Base: Bluefish444 FAQ

 

Matrox

· Matrox Webpage (Plug-In Installers, List of Supported Hardware & Other Compatibility Information)

· Avid Knowledge Base: Matrox FAQ

 

MOTU

· MOTU Webpage (Plug-In Installers, List of Supported Hardware & Other Compatibility Information)

· Avid Knowledge Base: MOTU FAQ

 

Where do I go for support issues?

For issues with Avid software and hardware including installation, activation, operational questions, diagnostics and troubleshooting use the Avid Knowledge Base,Avid Community, contact your reseller or Avid Customer Success.
 
For issues with configuring, operating, and troubleshooting 3rd party hardware, refer to the vendor’s webpages linked above for information on how to get support. The 3rd party vendors develop and maintain their own plug-in to interface with the Avid software and are responsible for ensuring compatibility.
Avid Customer Success and the 3rd Party vendors participating in this program have established case handoff procedures with each other. If you contact Avid for an issue with 3rd party hardware Avid Customer Success will ask you to take some steps to verify if the issue lies with the Avid software or the 3rd party, including potentially testing the system with the 3rd party hardware disabled. Likewise, if you contact the 3rd party vendor their support staff will take similar steps to find the source of the issue. If the case needs to be transferred to either Avid or one of our Open IO partners it will be a seamless experience with a “warm” handoff whenever possible.
 
If you need repair or replacement 3rd party hardware, please contact your reseller or the vendor to make arrangements. Avid does not sell or stock 3rd party Open IO hardware.

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