FAQ Troubelshooting INews

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What are the first things I should check when troubleshooting problems with iNEWS?

10 common problems iNEWS customers call in about…
 
 
Users Cannot log into the database servers.
 
 
The iNEWS servers disconnected or are down.
BUBBRH5-B$ status
B is ONLINE and has been CONFIGURED.  ID is BUBBRH5.
System is AB.  Master is A.
Disk status is UNKNOWN.  The database is OPEN.
 
iNEWS Client application is  crashing:
 
 
Cannot monitor load video or graphics to Command, MOS Gateway, or ControlAir.
Users Can’t Search the Archives
 
 
          BURL-A$  ps –ef | grep seek
 
                       BURL-A$ ftsdebug seek stat

                        Version:            4.0.1.4
                        Process id:         2004
                        Started:            08/03/12 08:57:09
                        Debug value:        0
                        Tuning:             on
                        Index Base:         C:\ProgramData\Avid\FTS\burl
                        iNEWS System:       burl
                        Port:               8202
                        Requests Serviced:  120
 
 
                       BURL-A$ ftsdebug index stat

                       Service name:       ftsindex1
                        Version:            4.0.1.4
                        Process id:         1064
                        Started:            08/03/12 08:57:08
                        Debug value:        0
                        Tuning:             on
                        Index Base:         C:\ProgramData\Avid\FTS\burl
                        iNEWS System:       burl
                        Port:               8200
                        Current Index:      031
                        Total Documents:    168435
                        Requests Serviced:  1707
 
 
Wire stories are not coming into iNEWS
 
BURL-A$ stop 1004
 
Restart the wire on the data receiver, do you receive a Hot to Go message on the iNEWS server?           
 
 
 
System is slow
 

Strange Console messages
 
G583:  gx_nsml_section residue convert error(4) [d1]
G583:  gx_nsml_section residue convert error(4) [87]
 
http://avid.force.com/pkb/articles/en_US/troubleshooting/iNEWS-client-crash-resulting-from-a-bad-UTF-8-conversion-with-e-mails-sent-in-a-non-unicode-code-page?popup=true&NewLang=en&DocType=1078
 
Client not displaying updates
 
 

Server Commands

List Commands

List c - current configuration for device or devices
            List c <device or device number>
           
List c monitor – Lists configured monitors on system
                     BURL-A# list c monitor

                     DEV   DEVICE_TYPE    COMPUTER  NOTIFY  OPTIONS  DEVNAME
                    S271       monitor                   A               271

           
List c News – Configured wire services on system

                      BURL-A# list c news

                      DEV   DEVICE_TYPE    COMPUTER  NOTIFY  OPTIONS  DEVNAME
                     w1001 news                        A                 JP
                     w1002 news                        A                 XX
                     w1003 news                        A                 xy
                     w1004 news                        A                 SS

           
List c FTS – Configured FTS services

                     BURL-A# list c fts

                     DEV   DEVICE_TYPE    COMPUTER  NOTIFY  OPTIONS  DEVNAME
                    S241       ftsindex                   A              241
                    S242       ftsseek                    A              242
 
List s - Users currently logged into iNEWS
 
List u - List users

            List u-v <username> - Returns all information on user
                    BURL-A# list u-v jack
                     user                 rr  kb su m l SOEKCVHPsc queues
 
                     jack                 0   0  -  i   SOEKCVHPsc dest: PEOPLE.J.JACK.NOTES
                                                                                       home: PEOPLE.J.JACK.NOTES
                                                                                              mail: PEOPLE.J.JACK.MAIL
 
List g - Groups (users in each group)
      BURL-A# list g
                  
                   GROUP                   USERS/TERMINALS

                   sysops               avstar               dbmanager            dpineault
                                                 jakki                jpappas              ragusa
                                                            so                   wcasey

 
List d - Directories
            List d-v <directory> - Returns all information on directory (i.e. SHOW)
           
BURL-A# list d-v show.noon.rundown
 
            SRPlo-LIsUGQSXWFiTM sortfield    purge dis mbox
            SHOW.NOON.RUNDOWN:
             QSRP--------Q-----TM TITLE        P0    R1  280
              rg -   wg -   eg -   ng bestgroup
             queue form=PRODUCER               story form=PRODUCER
 
 
List q - Queues
            List q-b – Reverses order of stories in a queue
 
Grep - Command to filter through files and processes
           
Grep <device> <file>
 
BURL-A# grep wires /site/config
        reslist 1001:1004               ; wires
        reslist 1001:1004               ;      wires
        reslist 1001:1004               ;      wires
wireserver      1001    news    JP      -       ; wire 1
wireserver      1002    news    XX      -       ; wire 2
wireserver      1003    news    xy      -       ;
wireserver      1004    news    SS      -       ;
 
                        ps –ef | grep <device or service> - Filters processes

                        BURL-A# ps -ef | grep fts
root     13628     1  0 Aug01 ?        00:00:00 ftsseek 242  242 Server -
root     13629     1  0 Aug01 ?        00:00:00 ftsindex 241  241 Server -
root     17454 17024  0 14:29 pts/2    00:00:00 grep fts
 
            Broadcast message

                        Broadcast <message> - Sends message to users in lower right of workspace
                        Broadcast –d <message> - Sends message to users as a pop-up
 
 
 
 
 Status
            Current configuration of server

BURL-A# status
A is ONLINE and has been CONFIGURED.  ID is BURL.
System is A.  Master is A.
Disk status is OK.  The database is OPEN.
 
Status –l - Lists current license information

BURL-A# status l
A is ONLINE and has been CONFIGURED.  ID is BURL.
System is A.  Master is A.
Disk status is OK.  The database is OPEN.
 
Site Key..............:  001491
CPUs..................:  2
Workstation addresses.:  site
Workstation resources.:  150
COM resources.........:  22
Web Access resources..:  10
Web Client resources..:  5
Web API resources.....:  10
Wire Server resources.:  5
Instinct resources....:  200
Mobile devices allowed:  50
Community Sessions....:  allowed.
 
 
 
 
Status all - lists values for all parameters defined in the profile, except for the
low and high watermarks and the purge limit
 
 
BUBBRH5-A$ status all
A is ONLINE and has been CONFIGURED.  ID is BUBBRH5.
System is AB.  Master is A.
Disk status is OK.  The database is OPEN.
 
System was last configured at 2012-08-06 10:43:07
Dbtraits group changes recorded at  2012-07-27 13:06:44
Ctraits changes recorded at  2012-06-04 15:17:07
Group changes recorded at  2012-07-13 13:23:15
 
auto_upgrade=yes          localtimeout=540:00       remotetimeout=0:00
clockmax=12               maxhits=999               security=or
excludedvideo=none        min_passwd_length=5       timechar=:
lastlogin=yes             pausetimeout=0:05         wordlength=6
load=5                    readrate=180
lastlogin=yes             pausetimeout=0:05         wordlength=6
load=5                    readrate=180
 

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