SERVICES PARTNERS |
AVID Priority Contract CTM SERVICES is your contact point for the following : • Telephone support monday to friday from 9:30 to 18:30. • Spare parts exchanges or advanced replacements concerning your AVID systems. The AVID services provided by our Technical Service Department • Guaranty extensions. • Upgrades and updates of your software. CTM is an official "Avid Support provider". |
SONY Prime Support Sony prime support brings you a personalized assistance that include : • PrimeVox, a telephone support manned by experts trained on the products themselves. • PrimeFix, offers the repair of a defective product (the repair acceptance, the repair, transport,) including as wall the loan of equipement if your equipement is gone for over 7 working days (see conditions). • PrimeUpgrade provides the software updates and corrective patchs. • Other services are proposed by Sony concerning the High Definition equipement. |
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HEWLETT PACKARD HP Care Pack The HP Care Pack offer provides for the maintenance of your wordk station ; because its you who choses the length of time for the intervention: • There are several levels of coverage, 9 hours per day, 5 days a week (9X5), or 24H/24H 7 days a week (24x7). • Support by telephone. • A quick access to the HP spare parts stock for all the various platforms. |
PANASONIC New HD 5 year guaranty contract • This contract addresses itself to the products in the P2HD range. It gives access to a guaranty of 1 year plus a 4 year extension for a total of 5 years. Panasonic also gives you a commitment to repair their products in under 5 days. |
APPLE APPLE CARE Contract |
Apple' Care Protection Plan extends the coverage for your Mac to three years of support. It gives you support for Apple Equipment, the Apple OS operating system and Apple applications. |